What is your shipping policy?
Orders of three or more items* are insured for free and shipped using USPS Priority Mail service. Orders of two or less items* are NOT insured and shipped using USPS First-Class Mail. If your order contains two or less items and you prefer to have your order insured in case of loss or damage, please purchase shipping insurance at checkout. Please note that insurance does not cover packages lost or stolen from residency after delivery.
You will receive a tracking number when your order has shipped. Please enter the tracking number on USPS.com to locate your package.
If your tracking number indicates that your order has been delivered and you have not received your order, please contact your local post office. If your order was insured and has NOT been delivered and is lost during the shipment process, please contact us. Please note that insurance does not cover packages lost or stolen from residency after delivery.
Orders delivered to an incorrectly provided address will not be refunded or replaced. Undeliverable packages that are returned to us by the USPS undamaged will be refunded minus the initial shipping costs.** Undeliverable and uninsured packages that are returned to us by the USPS damaged will not be refunded or replaced.
*2-Pack Minis are considered one item.
**Our initial shipping cost is $4 for the first item and $2 for each additional unopened items.
What is your return policy?
You may return your order for any reason. Please note that the following conditions apply:
1. Dissatisfied.
If you are dissatisfied with the product for any other reason you may return it for a refund. We gladly accept returns of one opened item. We do not refund multiple opened containers. For multiple items purchased, we will refund the price of one opened container and any unopened containers that are able to be resold. We do not accept exchanges. We will refund the purchase price of your items minus our initial shipping costs.**
2. Damaged Insured item(s).
If your order contains three or more items* your package is insured for free or if you purchase shipping insurance for your order of two or less items* and your item(s) arrive damaged, please send us photos of the damaged item(s) within 7 days of delivery and keep all packaging. We will replace the damaged item(s) and file a claim with USPS on your behalf. You will not need to return the damaged item(s) to us but the USPS may require collection.
3. Damaged Uninsured item(s).
If your order contains two or less items* and you do not purchase shipping insurance you still may return the damaged item(s) for a refund. All products are quality controlled and in working order prior to shipment. Your item(s) may become damaged in shipping or possibly broken at first use. We send a “READ BEFORE USING” card along with each purchase explaining proper first use procedure. We will refund the purchase price of your items minus our initial shipping costs.**
Returns must be received within 30 days of purchase date. We do not provide return postage labels. Please mail your return to SodaWax 1423 S 116th St, Seattle WA 98168.
For purchases made at our Pike Place Market location, please contact us within 14 days of purchase date with a copy of your receipt. Purchases made at any of our retailers will need to be returned at the location of purchase per their return policy.
*2-Pack Minis are considered one item.
**Our initial shipping cost is $4 for the first item and $2 for each additional unopened items.
When I rotate the base on my twist-up tube it spins but the deodorant won’t come out. Am I doing it wrong?
We send a “READ BEFORE USING” card along with each purchase explaining proper first use procedure. Twisting the tube base when the deodorant is cold will result in failure of the internal mechanism! Change in temperature during shipping may cause the deodorant to expand and stick to the tube walls. Please allow the deodorant tube to reach room temperature before using. DO NOT FORCE. For best results, squeeze the base of the tube while twisting. This will free the product from its packaging. If you break the internal mechanism of the deodorant tube, please contact us before opening any additional purchased items. Please view our return policy above.
So SodaWax is natural, but does it work?
We spent a year developing and testing our formula before offering it to the public.
The combination of ingredients work together to kill the odor causing bacteria, not mask it with perfumes.
It really works! …and lasts the whole day long.
I developed a slight rash and redness in my armpit after applying the deodorant. Am I allergic?
Sorry to hear that you had a reaction to one of the natural ingredients in SodaWax. You probably aren’t “allergic” to our deodorant, but most likely have a sensitivity to one of the ingredients. The usual suspects are either the baking soda or the essential oils. When the alkaline baking soda is applied to our acidic underarms, a chemical reaction occurs. The higher the acid in your sweat, the bigger the reaction. This happens to a small few of our customers whose bodies have high acid mantle pH levels.
Sometimes the irritation is just part of the detox period that occurs when an antiperspirant wearer switches to natural. In this case it’s just temporary. If the issue continues, please try our Aloelujah formula which is baking soda-free and designed for people with these sensitivity concerns.
Why is powdered sugar one of the ingredients?
Sugar is a natural antibacterial and preservative. Sugar paste has been used to dress wounds for decades. Here’s a link that explains in further detail: outdoorselfreliance.com
Is SodaWax an antiperspirant?
SodaWax Natural Deodorant does NOT contain aluminum therefore it is not an antiperspirant. There is no such thing as an aluminum-free antiperspirant. SodaWax does however contain tapioca flour and powdered sugar which have hydroscopic qualities that help control wetness.
Why use a natural deodorant instead of the ones you see at the grocery store?
We use only natural ingredients. Those other deodorants that most humans use contain ingredients that have been linked to Alzheimer’s disease and various cancers. These ingredients include parabens, aluminum compounds, silica, triclosan, talc, propylene glycol and steareth to name a few. These chemicals are used to mask odors and block your sweat glands from producing sweat. That doesn’t seem natural to us.
Do I use SodaWax as I would any deodorant?
Yes, but allow the deodorant to absorb into the skin before dressing. You want it on your body, not your clothes. Five minutes should do the trick!
Why does my SodaWax deodorant seem a bit softer in the Summertime?
Don’t worry, that’s natural. Our main ingredient is coconut oil which has a low melting point. You’ll notice a slight change in firmness depending on the ambient temperature but it will always maintain its solid form. Our deodorant is formulated not to liquify like other brands do, even in Summer.
Will SodaWax stain my clothes?
SodaWax Natural Deodorant is aluminum-free, so you never have to worry about those awful yellow pit-stained shirts. SodaWax is however a coconut oil-based product. Coconut oil is necessary to neutralize odor-causing bacteria. Like any oil, it has the potential to leave marks on clothing. For best results, apply deodorant to underarms after bathing and wait five minutes before dressing. This will allow the deodorant to absorb into the skin, giving you the best protection as well as minimizing oil transfer to your garments. To remove oil marks from clothing, simply wash garment in a HOT wash cycle with your normal laundry soap. For persistent oil marks, add a non-chlorine oxygen bleach powder (OxyClean) to your HOT wash cycle.