Email us at [email protected] if you have questions not addressed below.
What is your shipping policy?
SHIPPING YOUR PACKAGE:
All orders are shipped from Seattle WA using USPS Ground Advantage and should arrive in 2-5 business days depending on your location.
TRACKING YOUR PACKAGE:
You will receive a tracking number when your order has shipped. Simply click on the link or enter the tracking number on USPS.com to locate your package.
If your tracking number indicates that your package has NOT been delivered within 7 business days, please contact us.
If your tracking number indicates that your package has been delivered but you have not received your order, please contact your local post office. Once a package has been delivered, we CANNOT help you locate it.
LOST OR STOLEN PACKAGES:
Once your package is received by USPS, it can take up to 5 business days to arrive. After 7 business days if your package has not been delivered, it is considered LOST. We will either locate your package or refund your purchase. No refunds will be issued prior to 7 business days.
If your package has been delivered but you have not received it, it is considered STOLEN. Stolen packages after delivery will NOT BE REPLACED OR REFUNDED. To protect yourself from porch pirates, please select the USPS Signature Confirmation™ option at checkout.
UNDELIVERABLE PACKAGES:
Orders delivered to an incorrectly provided address will not be refunded or replaced.
Undeliverable packages that are returned to us by USPS undamaged will be refunded minus our shipping & handling costs.*
Undeliverable packages that are returned to us by USPS damaged will not be refunded or replaced.
*Our shipping & handling cost is $4 for the first item and $2 for each additional unopened item.
What is your return policy?
You may return your order for any reason. Please note that the following conditions apply:
DISSATISFIED:
If you are dissatisfied with the product for any other reason you may return it for a refund. We gladly accept returns of one opened item. We do not refund multiple opened containers. For multiple items purchased, we will refund the price of one opened container and any unopened containers that are able to be resold. We do not accept exchanges. We will refund the purchase price of your items minus our shipping & handling costs*
DAMAGED ITEM(S):
All products are quality controlled and in working order prior to shipment. PLEASE CHECK ALL ITEMS FOR DAMAGE UPON ARRIVAL.
Each tube arrives ready to use, however In the cold weather the product tends to expand and stick to the tube walls. In these cold months you MUST microwave each tube prior to the initial twisting the base or the internal mechanism will fail. Each tube has a warning label explaining this. If your item is damaged due to improper first use procedure (broken internal mechanism), you may return it for a partial refund.*
Claims MUST be initiated within 7 calendar days of delivery. Returns MUST be received within 30 days of purchase date. We do not provide return postage labels. Please mail your return to SodaWax 1423 S 116th St, Seattle WA 98168.
For purchases made at our Pike Place Market location, please contact us within 14 days of purchase date with a copy of your receipt. Purchases made at any of our retailers will need to be returned at the location of purchase per their return policy.
*Our shipping & handling cost is $4 for the first item and $2 for each additional unopened item.
When I rotate the base on my twist-up tube it spins but the deodorant won’t come out. Am I doing it wrong?
Change in temperature during shipping, especially in winter months, may cause the deodorant to “freeze” and stick to the tube walls. This is a natural product and does not contain the synthetic lubricants that chemical deodorant have. PLEASE FOLLOW THE INSTRUCTIONS ON THE WARNING LABEL. Twisting the tube base when the deodorant is too cold will result in failure of the internal mechanism! Prior to twisting the tube base, MICROWAVE the entire tube on high for 8-12 seconds (depending on wattage) to free the deodorant from its packaging. This procedure is only necessary on initial use. Each tube is inspected to be in working order prior to shipping. If you break the internal mechanism of the deodorant tube, please contact us before opening any additional purchased items! Please view our return policy above.
Do you test on animals?
Oh hell no! We never test on animals.
So SodaWax is natural, but does it work?
We spent a year developing and testing our formula before offering it to the public.
The combination of ingredients work together to kill the odor causing bacteria, not mask it with perfumes.
It really works! …and lasts the whole day long.
I developed a slight rash and redness in my armpit after applying the deodorant. Am I allergic?
Sorry to hear that you had a reaction to one of the natural ingredients in SodaWax. You probably aren’t “allergic” to our deodorant, but most likely have a sensitivity to one of the ingredients. The usual suspects are either the baking soda or the essential oils. When the alkaline baking soda is applied to our acidic underarms, a chemical reaction occurs. The higher the acid in your sweat, the bigger the reaction. This happens to a small few of our customers whose bodies have high acid mantle pH levels.
Sometimes the irritation is just part of the detox period that occurs when an antiperspirant wearer switches to natural. In this case it’s just temporary. If the issue continues, please try our Aloelujah™ formula which is baking soda-free and designed for people with these sensitivity concerns.
If I have sensitive skin, is the Aloelujah™ formula my only option?
Not necessarily. In the world of natural deodorants, “sensitive skin” formulas often refer to the baking soda. If you don’t have a sensitivity to baking soda, then our original SodaWax™ formula will work for you. If you do find that baking soda irritates your skin, then you should purchase our Aloelujah™ formula.
Why is powdered sugar one of the ingredients?
Sugar is a natural antibacterial and preservative. Sugar paste has been used to dress wounds for decades. Here’s a link that explains in further detail: bbc.com
Is SodaWax an antiperspirant?
SodaWax Natural Deodorant does NOT contain aluminum therefore it is not an antiperspirant. There is no such thing as an aluminum-free antiperspirant. SodaWax does however contain tapioca flour and powdered sugar which have hydroscopic qualities that help control wetness.
Why use a natural deodorant instead of the ones you see at the grocery store?
We use only natural ingredients. Those other deodorants that most humans use contain ingredients that have been linked to Alzheimer’s disease and various cancers. These ingredients include parabens, aluminum compounds, silica, triclosan, talc, propylene glycol and steareth to name a few. These chemicals are used to mask odors and block your sweat glands from producing sweat. That doesn’t seem natural to us.
Do I use SodaWax as I would any deodorant?
Yes, but allow the deodorant to absorb into the skin before dressing. You want it on your body, not your clothes. Five minutes should do the trick!
Why does my SodaWax deodorant seem a bit softer in the Summertime?
Don’t worry, that’s natural. Our main ingredient is coconut oil which has a low melting point. You’ll notice a slight change in firmness depending on the ambient temperature but it will always maintain its solid form. Our deodorant is formulated not to liquify like other brands do, even in Summer.
Will SodaWax stain my clothes?
SodaWax Natural Deodorant is aluminum-free, so you never have to worry about those awful yellow pit-stained shirts. SodaWax is however a coconut oil-based product. Coconut oil is necessary to neutralize odor-causing bacteria. Like any oil, it has the potential to leave marks on clothing. For best results, apply deodorant to underarms after bathing and wait five minutes before dressing. This will allow the deodorant to absorb into the skin, giving you the best protection as well as minimizing oil transfer to your garments. To remove oil marks from clothing, simply presoak garment in a HOT WASH cycle with your normal laundry soap. For persistent oil marks, add a non-chlorine oxygen bleach powder (OxyClean) to your hot wash cycle.